Ask for Research

Project Specific Privacy Policy

Cheshire West & Chester Council

Ageing Well Accommodation & Support Strategy Consultation

June 2022 – October 2022

Project specific privacy notice, 21.06.22

 

Ask for Research Ltd is a UK based market research company. The company’s details are as follows:

Company name:               Ask for Research Limited

Registered address:        Pell Wall Court

Pell Wall Market Drayton Shropshire

TF9 2AD

Telephone:                         01630 658000

Email:                                    info@askforresearch.co.uk

Website:                              www.askforresearch.co.uk 

Company registration:   051673812

Year established:             2002

 

Ask for Research is committed to respecting and protecting privacy and personal information. Ask for Research complies with data protection law and its principles in respect of personal data. We collect personal and sensitive data for:

•             Research

•             Marketing and communications

•             The purchase/sourcing of products and services.

 

For research projects where personal information is collated, Ask for Research may be either:

•             The Data Controller (or joint data controller)

•             The Data Processor (in the instance where Ask for Research’s client is the Data Controller).

 

For this project, Ask for Research is the Data Processor and Cheshire West and Chester Council is the Data Controller.

 

All information gathered by Ask for Research will therefore be available in full to Cheshire West and Chester Council.

 

There are 6 lawful bases that can be used to legally collect personal data:

•             Compliance with legal obligations

•             Consent

•             Contractual necessity

•             Legitimate interest

•             Public task/public interest

•             Vital interest

 

The lawful basis for this research project is: Legitimate interest.

 

Personal information that we may collate in relation to this project includes data generated through the following sources:

 

1.            Consultation survey (online, hardcopy and telephone versions)

Respondent confirmation that you are happy to take part in the survey is secured prior to participation.

 

Overall survey:

Completing this questionnaire is voluntary and all the information you provide will be treated in the strictest of confidence. No information will be released that could identify an individual or household.

 

About you section:

Completing this section is voluntary and all the information you provide will be treated in the strictest of confidence. No information will be released that could identify an individual or household.

 

The answers you provide will only be used to help us consider where views differ. This will include asking you about; age, gender, location (post code), long term health issues or disability, sexual orientation, ethnicity and religious belief/faith.

 

Respondents need to confirm that they are happy to take part in this section of the survey and for their answers to be used in the way described.

 

Online questionnaire:

  • We use on Survey Monkey software for hosting our online surveys.
  • All survey data is stored by Survey Monkey in the EU.
  • During the survey and following closure of the online survey we download the response data and store this on our in-house server in the UK.
  • Following completion of the survey we delete all responses from the Survey Monkey system.
  • Survey Monkey will be a data processor.
  • The privacy policy for survey monkey is:https://www.surveymonkey.com/mp/legal/privacy

 

Hardcopy questionnaire:

  • Hard copy data will be inputted onto our IT system – all data is stored on our in-house server in the UK.
  • Hard copy questionnaires are securely stored in-house in our UK office.

 

Telephone interview

In addition to the survey information, personal information will be collated to undertake the interview and for any quality checking or referral purposes relating to the interview.

  • Telephone interviews will not be audio nor visually recorded
  • Responses will be recorded manually onto paper
  • Contact information and responses will be inputted onto our IT system – all data is stored on our in-house server in the UK.
  • Hard copy data is securely stored in-house in our UK office.

 


 

 

2.            In person sessions with service users

Respondent confirmation that you are happy to take part in the survey is secured prior to participation.

 

The consultation will involve visits to service user locations and face-to-face interviews/discussions with service users, family members, carers and/or other interested parties.

 

Participating in these interviews/discussions is voluntary and all the information you provide will be treated in the strictest of confidence. No information will be released that could identify an individual or household. 

  • Discussions will be recorded manually onto paper
  • Contact information and responses will be inputted onto our IT system – all data is stored on our in-house server in the UK.
  • Hard copy data is securely stored in-house in our UK office.

 

Personal information will be collated to record and manage the consultation process.

 

Personal information will be stored securely in hard copy and on our IT system in-house at our UK office.

 

3.            In person and online sessions with stakeholders/providers/organisations

Respondent confirmation that you are happy to take part in the survey is secured prior to participation.

 

The consultation will involve face-to-face consultations with individuals representing stakeholder, provider and other interested organisations.

 

Participating in these interviews/discussions is voluntary.

  • Discussions will be recorded manually onto paper
  • In person discussions may be audibly recorded
  • Online discussions will be visually and audibly recorded
  • Audio and visual data is stored securely in-house in our UK office.
  • Contact information and responses will be inputted onto our IT system – all data is stored on our in-house server in the UK.
  • Hard copy data is securely stored in-house in our UK office.

 

Personal information will be collated to organise and manage the sessions.

 

Personal information may be provided in response to questions or as part of the discussion.

 

Anonymity of individuals will be assured within the report and no organisation will be named without prior permission established by Cheshire West and Chester Council.

 

4.            General and ad hoc enquiries and feedback:

The consultation invites open response to the consultation by telephone, email and post.

  • Personal information is gathered to manage the consultation activity and record feedback.
  • Personal information is retained in hard copy and on our IT system and stored at our offices in the UK.

 

Anonymity of individuals will be assured within the report and no organisation will be named without prior permission established by Cheshire West and Chester Council.

 

Distribution, duration and destruction of data

All information and data generated through the consultations, both personal and non-personal information and data, are shared in full with Cheshire West and Chester Council.

 

Cheshire West and Cheshire Council (Data Controller) will use the data and information for the purposes of the consultation and for any further purpose as detailed within their privacy https://cheshirewestandchester.gov.uk/system-pages/privacy-notices/consultations-privacy-notice.aspx such as   requests for a direct response, safe guarding or the need to reply to specific correspondence received.

 

Upon completion of the consultation activity which Ask for Research undertakes and upon confirmation from Cheshire West and Chester Council that they have secured all of the information that they require, we will securely destroy all information and data stored on our IT system.

 

With the exception of hard copy questionnaires, we will also securely destroy hard copy information.

 

Hard copy questionnaires are returned to Cheshire West and Chester Council or securely destroyed upon Cheshire West and Chester Council’s confirmation. 

 

We only keep personal data for as long as it is needed. It is then deleted or destroyed. Personal data is:

  • Collected and retained only where relevant to the agreed purpose
  • Collected and treated lawfully, fairly and transparently
  • Kept accurate and up to date
  • Retained only for as long as is required for the agreed purpose
  • Securely protected.

 

An individual’s right under GDPR are:

  • The right not to be subject to automated decision making
  • The right of access to personal data
  • The right of rectification of personal data
  • The right to be informed
  • The right to data portability
  • The right to erasure of personal data
  • The right to object to processing
  • The right to restrict processing
  • The right to withdraw consent.

 

Our Managing Director oversees our data protection policies and protocol and can be contacted to fulfil any of your rights under GDPR on:

Email:    info@askforresearch.co.uk

Phone: 01630 658000

Address: Pell Wall Court, Pell Wall, Market Drayton, Shropshire, TF9 2AD

 

You also have the right to contact the Information Commissioners Office to file a complaint: Online: www.ico.org.uk

Phone: 0303 123 1113

 Ask for Research Limited - Registered Office Pell Wall Court, Market Drayton, Shropshire, TF9 2AD - Telephone 01630 658000                                          Registered in England & Wales number 5167381 - VAT registration number 795 2660 90 - Established 2002

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